社区生态通常见问题解答

The RTD smart card is a reusable plastic card the size of a credit card that contains a chip for passengers to buy, 电子负载, 管理捷运通行证和票价. Just tap the card on the 智能卡读卡器 while boarding a bus or prior to boarding rail to validate your trip.

Smart card technology will allow RTD to capture more accurate ridership data to ensure fares, 通过, and pass programs are priced appropriately.

Smart cards have an embedded chip that can process information. Smart card readers are installed on all buses and at all rail stations. Tapping a smart card to the reader can validate the card, 更新卡片上的信息, 确定正确的票价, 并验证转账.

You can begin using your smart card as soon as you receive it.

Your EcoPass smart card is valid for unlimited rides on all Local, 区域, 机场巴士和铁路服务. EcoPass is not valid on special services, 包括但不限于, Access-a-Ride, BroncosRide, BuffRide, 落基山脉的服务, RunRide, 和SeniorRide.

步骤1
Tap your card on a 智能卡读卡器, every time you ride, even when transferring.

• 公共汽车 — Board the bus and tap your card on the 智能卡读卡器 司机旁边. By default, your ride is logged at the highest service level available (Local, 区域, 机场). Tell the driver if you wish a lower service level.
• 铁路 -定位 智能卡读卡器 near the rail platform, press Local, 区域, or 机场 service and tap your card on the reader.

步骤2
Listen for a tone and watch for a light.

• 黄灯:卡有效. Please show your CollegePass to the bus driver or to the fare inspector on light rail if requested.
• 红灯:卡无效. Use other form of fare payment or call 303.299.卡寻求协助. If you feel your card should be valid, please contact your card administrator.

You do not need to tap your card when exiting a bus or train. Tapping is only required upon boarding. Few exceptions may apply on certain 区域 bus routes.

Smart card readers are conveniently located at all rail stations. Many stations have more than one reader. 最常, readers are located in high traffic pedestrian areas at the station or next to the rail platform where the train arrives.

The ridership data collected through smart cards will help us to more accurately price our programs and 通过 in the future. Knowing and selecting the correct level of service for your ride will ensure we have accurate data for contract pricing.

All 智能卡读卡器s at rail stations are set at default fare settings used by the majority of passengers at that station. In this instance, you do not need to select a fare level. If you are traveling to a location other than the default setting, you must select the level of service (Local, 区域, or 机场) that corresponds to the station to which you are traveling. Signage is located at all rail stations behind each card reader to help you determine which level of service you should select for your trip.

Failure to tap or to select the correct service level may result in the following:

• First Offense: Rider is issued a warning.
• Second Offense: Seven day suspension of card.
• Third Offense: Thirty day suspension of card.
• Fourth Offense: Pass is confiscated and suspended for the remainder of the calendar year.

退款或积分将不予发放. If a CollegePass is suspended or confiscated, the pass holder is required to pay full fare during the suspension period. Failure to pay the fare during a suspension period is considered fare evasion and ticket may be issued.

No. The EcoPass is not transferrable and has a photo so the driver or fare inspector can verify the card with the rider. RTD drivers and fare inspectors will confiscate Eco通过 when the photo does not match the person with the pass.

Your card must be activated properly in order to ride bus or rail. If your card does not work as expected, call 303.299.卡寻求协助. You may be asked to pay your fare until your card is operational.

Please see your company or neighborhood coordinator to obtain an authorization form and a list of hours and locations to obtain your pass. You can also call 失物招领处 at 303-299-6000, select option 4. 失物招领处 在文娱中心站. 
 

是的. 读了 智能卡私隐政策.

请电邮至 (电子邮件保护) or call our smart card Customer Service Center at 303.299.卡星期一至星期五上午7时.m. – 6:00 p.m. 星期六早上9点.m. – 1:00p.m.